Privacy Policy

Last updated: August 30, 2026

Mitchic Candle (“Mitchic,” “we,” “us,” or “our”) operates this website and online store. This Privacy Policy explains what personal information we collect, how we use it, when we share it, and how you can contact us about your information.

By using our website or placing an order, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide to us when you create an account, place an order, contact us, or otherwise interact with our website.

Depending on how you use the site, this may include:

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Account information, if you choose to create an account
• Order information, including products purchased, order status, and related transaction details
• Messages and other information you provide when contacting us

We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose and provided by you.

2. Payment Information

Payments made through our website are processed by third-party payment providers, including Stripe.

Mitchic does not need to store your full payment card number or security code on our own systems to process your order. Payment information is handled by the applicable payment processor according to its own privacy and security practices.

For more information about how Stripe handles personal information, please review Stripe's privacy policy.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders
• Communicate with you about your orders
• Send order confirmations and other transactional emails
• Provide customer support
• Contact you if there is an issue with your order
• Manage customer accounts
• Allow customers to view and track their orders
• Respond to questions, requests, or other communications
• Maintain and improve the website
• Detect, prevent, and address fraud, abuse, security issues, or other technical problems
• Comply with applicable legal obligations

We do not currently use personal information for behavioral advertising or sell customer personal information.

4. Account Information

You may place an order as a guest or create an account.

If you create an account, we use the information associated with your account to provide account functionality, including allowing you to view your order history and track applicable orders.

You are responsible for keeping your account credentials secure and for notifying us if you believe your account has been accessed without authorization.

5. Emails and Communications

We send transactional emails related to your orders, including order confirmations, updates, and other information necessary to fulfill or support your purchase.

We may also contact you by email if you contact us first, if we need information regarding your order, or if there is an issue that requires your attention.

We do not currently send general promotional marketing emails.

6. Cookies and Analytics

Mitchic uses Google Analytics to understand how visitors use our website, such as which pages are visited and how visitors interact with the site.

Google Analytics may collect information such as your IP address, device and browser information, approximate location, pages visited, and information about how you interact with our website. Google Analytics may use cookies or similar technologies to provide these analytics services.

We use this information to understand website traffic, improve our website, and identify technical or usability issues. We do not use Google Analytics to intentionally identify individual customers.

You can learn more about how Google collects and processes information through Google's privacy practices and available controls.

7. How We Share Information

We may share information when reasonably necessary to operate the business and provide services to you, including with:

• Payment processors, such as Stripe, to process payments and related transactions
• Shipping and delivery providers, to fulfill and deliver your orders
• Technology and hosting providers, where necessary to operate the website and store or process information on our behalf
• Service providers that assist us with customer support, communications, security, or other business functions

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, website, or business.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce our agreements, prevent fraud, and comply with legal or accounting obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. We cannot guarantee absolute security of information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

11. Your Privacy Choices

You may contact us to request information about personal information we maintain about you or to request correction or deletion of information where applicable.

Certain information may need to be retained when required for legal, security, fraud-prevention, accounting, or transaction-record purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at support@mitchic.com.